Our hot water system was not working the way it should so we called Ballina Hot Water Specialists who were able to supply and install the hot water system in no time at all. The friendly guy that came out explained different types of hot water systems that we could upgrade to as our system was quite old and how it could save money. Would recommend.
Offering professional service and advice, Sidney & Richardson were able to install the electric hot water system. We found them to be reliable and efficient. No job too small, they came out and installed the electric hot water system at a competitive rate. Will be using their services again as they are locals and did a great job.
The communication and organisation of work isn't. When you call to find out why no-one appeared for the job without notice on the scheduled day, no-one can tell you where the plumber is or even be able to confirm that you're booked in for the job. After you eventually get on to the tradesman (after chasing) and learn why the job was cancelled, there's no recognition that it might have been helpful to let the customer know (particularly when the stated reasons for cancelling were without foundation). After specifically agreeing that they would contact you about the rescheduled job and then not following up again even with a phone call, it sends a clear message that this business has little skill or interest in customer service. Let's hope they do great plumbing. Good luck trying to organise getting it.
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