I first went to this place as they are in a great location. I have had a series of positive interactions with both staff and doctors. I found them to be caring, knowledgeable, professional and non-judgemental. It really is a joy to find a practice that genuinely cares.
I updated my details with the young woman at reception. I waited for over an hour before I was called. The receptionist had not checked me in. The doctor apologised, not the receptionist. Then I was charged for a long appointment.
Follow up visit a month later. Checked in with same receptionist,and gave her my new concession card. When I came to pay, I was asked to pay a fee. I enquired if that still applicable with the card? It would appear that the receptionist hadn't edited my details to bulk bill. The doctor is great, so I will persevere.
Saw the nurse who was extremely rude and lacked empathy. No one was being rude to her and simply asked her a question and she snapped. Very disappointing behaviour to treat people who are perhaps a bit scared!