Dan Murphy's

Very disappointing experience\. I waited over two hours for my delivery, only to then spend another hour trying to find out why it never arrived\. The communication was poor, and no one could provide a solution other than telling me I’d have to wait up to five days for a refund\. To make matters worse, the $30 online bonus voucher I used won’t even be reinstated, despite the failed delivery being no fault of my own\. I know complaining about wine may sound trivial, but it was my only day off, we had guests over for a BBQ, and instead of enjoying a glass of wine together, we were left serving water because our order never arrived. For a company with such a dominant position in the liquor market, I’d expect a much better understanding of customer needs and fairer customer service. Mistakes happen, but the lack of communication, poor resolution, and inflexible policies ruined what should have been a relaxing day\. I won’t be ordering from Dan Murphy’s again\.