I contacted housekeeping heaven (HKH) about booking a 2 hour general house clean. We settled on Friday at 9am. On the day of the clean it got to 9:20am and the cleaner had still not arrived. I rang housekeeping heaven and was informed that my clean was actually booked for 11:30am. I said to her that I was under the impression that the clean was booked for 9am and she said the best she could do was 11:30. HKH was very reluctant to apologise or take any ownership for any part in the misunderstanding which indicated to me poor customer service. The cleaner didnt actually arrive until 1:30pm (they were 2 hours late). There was no communication from housekeeping heaven to me in regards to the fact that the cleaner was running late and there was no apology about her lateness. I would not recommend housekeeping heaven as they are unreliable and their communication and customer service is extremely poor.