Had a pair of shoes (moccasins) where the stitching had come adrift. The shoes are so comfortable I had to have them repaired. I think the repair job was more than the shoes cost. They had to be repaired by hand. All the young people who work there are so nice, so pleasant and really normal, they don't ask you, will that be all today. Highly recommend every facet of my experience. The kids, the workmanship, the whole thing. A BIG FIVE STARS to them all.