Thank you to the driver Ian, I have no complaints about the job, none about the service or receptionist. I'm just floored at the cost of a short move, and on that note alone I won't be using the service again.
Pre- booked an early morning pick-up allowing plenty of time to arrive and connect with our tour bus. The taxi didn't show up so we ended up missing our tour and wasted $250. When the taxi was already 10mins late we phoned and were told they were very busy due to Beef Week! So what is the point of pre-booking if they are only going to send you the next available cab? Luckily we weren't trying to get to the airport! Turns out there is more money to be made doing loops around the city centre than a pick-ups in the suburbs which is why our booking was ignored. My advice, use another taxi company because 13 Cabs does not care about your schedule. Disgusted!