I am a senior with mobility problems and rely on taxis at times. I have to wonder why a competing taxi service hasn't moved in as the situation (can't call it service here) is pathetic. 3 times in the last couple of weeks I have ordered a cab to Urangan Central Shopping Centre & had to wait up to 1.5 hours (and 3 calls) on 2 occasions, on the 3rd a lady saw that I was in pain and offered me a lift home, I did call and cancel only to receive a text 35 mins later to say my car was abt to arrive!!! There have been times when there have been up to 6 people waiting. It is pointless calling them to find out when your car will arrive as they simply tell you it's been given priority and is on the way - NOT. Most of the drivers are good but something seriously needs to be done like employ more drivers or improve dispatch.