I have always been impressed with the service from this company. They installed our pool about 12 years ago and have nothing but top class treatment from them since. I am impressed by the enthusiasm of the new staff.
Les Saurine Lennox Head.
Very poor communication .
7 weeks and countless phone calls to try and get a quote. Was told every week that someone would come to quote next week but after 7 weeks still no one from profile pools showed up or called to reschedule. Don’t wast your time trying to support this local business as they will definitely waste your time in return. I have called twice a week and every time they ask for my details again like it is a new inquiry. I have received one call from profile pools to advise they would be coming the following week so i know they do have my correct details. When i advised that i had been calling every week and told the same thing over and over the staff member on the phone said if the guy quoting couldn't come the next week he would come himself next week (this was three weeks ago). on a recent phone call i was told they tried to contact me but looking over my phone records there is no missed calls or messages on the day they state they called.
Ron and the team Byron Bay luxury pools recently completed a full renovation of our pool. Before during and after the work was completed Ron was in constant contact with advice and updates! The quality of care and workmanship was excellent and they took care of everything for a worry free renovation. I can’t recommend Ron and his team highly enough!
Nick and the guys at The Pool Professionals have been taking care of my pool for 8 years now and we couldn't be happier. The service is always friendly and informative, the guys are reliable and professional and quick to respond in a pool emergency. Thanks for the support guys.