We were really impressed with the response from Bevan Plumbing to our plumbing problem and the wonderful service provided by Tim! It was a great reflection on the professionalism of your company and the quality of the people you have working in the team.
Thank you to the boys at Alstonville Plumbing and Gasfitting.
They were very prompt in assisting me with suggestions, recommendations and fixing my problem.
Communication, promptness, time management was outstanding!!! Cheers Boys....you are doing a great job. I will be referring you onto friends and clients. Thanks so much for your help!
The communication and organisation of work isn't. When you call to find out why no-one appeared for the job without notice on the scheduled day, no-one can tell you where the plumber is or even be able to confirm that you're booked in for the job. After you eventually get on to the tradesman (after chasing) and learn why the job was cancelled, there's no recognition that it might have been helpful to let the customer know (particularly when the stated reasons for cancelling were without foundation). After specifically agreeing that they would contact you about the rescheduled job and then not following up again even with a phone call, it sends a clear message that this business has little skill or interest in customer service. Let's hope they do great plumbing. Good luck trying to organise getting it.
Thanks for a prompt response to my crisis, as the septic tank was overflowing. I didn't realise the pump had failed. The team at Mid Richmond Plumbers organised for the Plumber to attend straight away. Joe was very professional and had everything up and running in no time. Thanks again for a great job.
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