The facilities at On Guard storage are first class. I had used them to store my motor vehicle and my wife had a long term storage with them. Unfortunately the good relationship we enjoyed with Harry was totally destroyed by the aggressive and bullying behaviour of the manager Bill. His removalists had damaged a fridge door during the removal and storage and instead of approaching us in a professional way to negotiate a mutually satisfactory outcome, he instead was aggressive and bullying in his behaviour blaming us for the damage that had been caused. He also proceeded to tear holes in the base of two tub chairs that had also been damaged to demonstrate that the fabric was perished and would have torn anyway so his men poking their hands into the chairs were not responsible. I am astounded that any reviews on his website could support confidence in him or his removalists. He appears to know little about customer service and even less about putting it into practice. I would never use th
We needed to store our large caravan plus some bits & pieces from my family home. The manager was so obliging & had solutions for our different entry hours due to Covid. She commented it was locally owned & operated therefore not subject to the pressures of big business.
Adam and Paul did a great job moving our stuff from Sydney to Maroochydore. Communication was friendly and efficient, and the care taken with our furniture was very professional. They turned up when they said they would, and charged very reasonably- in fact their quote was less than 50% of one of our other quotes!!