The switch on my almost new Stihl battery mower broke and because of the coronavirus problems Stihl could't deliver a switch for another month. Phil at Braschs replaced my mower with a better one at no extra charge. Can't beat that!
In the market for a new lawn mower, I had done my homework before I hit the big three specialist retailers, and I regret to say these guys didnt seem to know anything about the lawn mowers they stock.
Specifically, they couldn't tell me which model of the dozen different Briggs & Stratton motors was fitted to the machines I was looking at, or the deck construction specs.
I didn't bother asking what made them or their range of mowers the best choice for my spend, and moved on to another specialist retailer.
I hope they take my feedback onboard provide regular product training to staff.
If you visit, do your homework first and don't rely on the sales team to have the answers to your questions.