Ordered flowers on Valentine Day morning (yes I know, last min). Used their website as there was enough info and ease of use for me to do it that way. However was a bit hard getting hold of anyone to change the address as my partner was working in a different office that day. Granted their detailed FAQs mentioned they would be busy getting orders prepared. My partner still got a very beautiful arrangement delivered before 5pm that day. Their website pictures did no justice to the real thing. It was breathtakingly amazing. Thanks guys!!