We just had to say another big thank you to the awesome team at Jayco Mackay for helping us out with our new home on wheels ! After a let down by another team, Matt and his team were happy to help, and get us out in our new van before christmas ! Although they are a 4.5 hour drive away.. I will be bringing the van back for its servicing here every time ! Thanks again guys !
I called John from RV Central on a Thursday afternoon regarding our damaged awning, which occurred the previous day. We took our van in on Friday for it to be assessed and we're advised a replacement awning was needed. The following Wednesday the new awning had arrived and fitted. The staff, Ian and Debbie, were the most helpful people I have come across during our travel. 10/10 for customer service and speedy and professional installation. Thank you so much for your help and getting us back on the road for us to enjoy the rest of our journey. Don't hesitate to call RV Central when in need for your caravans need. Well done guys.
Do not trust them with your van. My van Newlands van, that was purchased from them was booked in for a week. During that time they needed to replace a water damaged wall (due to shower not being sealed correctly), repair a window (at my expense) that I spoke to them about on 2 occasions and a list of warranty items. After 11 days they attempted to fix the wall but the repair job was poor quality workmanship, did nothing about the window and most items on the list they claimed no problem. I have since provided photo/video proof to Concept and the dealer. I have offered 2 days to fix everything but they want 2 days just to fix their poor quality attempt to fix the wall. I live fulltime in the van and can't afford another motel stay