Called them out for a broken dishwasher as they were the recommended repairer for the brand that I own. The technician said that they received an email 20 minutes before he arrived, informing them that there was no way to order any parts for the machine if required. A simple phone call to state this and cancel the appointment would have made sense, rather than attend and charge $99 for doing nothing at all. Honestly expected better from a professional company.
Tom came out today after another company was unsuccessful in diagnosing and fixing an issue with our air conditioners.
Tom was respectful, polite and definitely knew his stuff
My AC is now running better and cooler at 25 degrees than it was at 18 degrees!