Dr Earth shipping charges include postage and handling costs. We always strive to keep shipping costs to a minimum, if however, items are very heavy or bulky we reserve the right to charge for additional shipping costs. Customers are responsible for paying any charges incurred from a refused shipment and unclaimed goods.

If you wish to refund a product whether it be due to a change of mind or faulty product you may contact us at sales@drearth.com.au or via our contact us page. Allow for two business days for instructions on how to proceed. Please do not attempt to mail any products without requesting a refund first.