I just saw someone else’s (great) review reminder I never did my own. I never do! Not Normally. But they are so exceptionally good, I had to. Yes, Blake IS a bloody legend but the whole team together make the business great - providing a service which is seamless & stress free, right from the 1st phone call, & all through every other phone call lol as they sorted out what it seemed nobody else could. The reason they could? Because they have an in-depth knowledge of the industry, know what they can & can’t do, & aren’t trying to rip you off. I’d been trying to get a new (old!) drivers side window, 4 weeks and all I got was grief. Blake had it sorted in no time.. knowing he could use another make/ model with a slight adjustment. I spoke to I don’t know how many ‘blokes!’ about it (wreckers, mechanics etc) most said I had a slim to none chance. How many Blokes equal one Blake? A lot!
If you didn't buy your car here, don't bother with the service department.
I had my Mondeo in for a week to get the fuel pump replaced only to find continuing issues with the fuel system that had me return 3 times to get it finally fixed.
Each time I was put on the back of the line with "no courtesy car available", meaning I had to borrow vehicles to get to work and take my family anywhere.
After the initial work was done, they failed to mention that they destroyed one of the electrical connectors to the pump and did a dodgy repair on it and hoped for the best.
Three days in the shop led to a simple repair and a solution to my problems. This could have been avoided if they owned up to the mistake and fixed it, I dread to think of what else they did to my car.
Overall the staff were friendly on the phone, but not very helpful until I was in for $5600 in repairs. Even then, there was no priority given to the job and their poor work led to mistakes.
If you have the choice to u