Zappala Motors

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Trading for 10 years

About Zappala Motors

You're driving to work in your Hilux when you notice you're pulling to the right and your steering wheel won't turn easily. Don't hesitate, bring your vehicle in for a wheel alignment and service at Zappala Motors in Cairns. We'll get you on the road and driving again in no time. Our qualified auto mechanics can service any make and model of vehicle. From your family Ford Fiesta, to the workhorse Amarock. We conduct all general mechanical servicing, logbook servicing, roadworthy certificates, and safety checks. We'll ensure your car is safe on the road for you and other motorists. We are happy to offer a free suspension check when we service your car. Call our mechanics at Zappala Motors in Bungalow today.

Products

Mechanical Spare Parts

Services

Mechanical servicing for all makes & models
Tune-ups
Inspections
Rego checks
Roadworthy certificates
Break & clutch repairs & maintenance
Free suspension check
Australian operated
Family owned
Wheel alignment
Brake services
Disc machining
Logbook servicing
Reconditioning
Repairs
Servicing
Replacements
Mobile mechanic
Friendly service
Experienced

Reviews

4.7 rating

13 reviews

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12

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1

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Peter Crook

3 years ago

Hey guys.. many , many thanks for getting the minor steering rack bump issue sorted out on my Mazda.. One thing is to get the customer back on the road with confidence.. You have done that.. Well done to all.. :)

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Sheila

3 years ago

These guys keep my work vehicle on the road and running perfectly !! I have been taking my 4wd there for 5 years and never have problems . Very recommend this service . Thank you to the Zappala team

SL

Steve Linley

5 years ago

Both my sons had to drive their car to Brisbane to re-locate, being a father and worried for their safety I was lucky enough to find Zappala motors. Danny and his team were amazing. With the quality repairs to the suspension the car drives like a dream, and with the quality engine repairs didnt miss a beat. My boys and I are very impressed. Quality work at a Great price. I am so glad I found them. I will recommend them to everyone. Steve

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Xavier

6 years ago

Wonderful service, very friendly, and quick!!!

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Rhonda Harwood

6 years ago

This would be the best place to get a service. The staff are always so helpful, office lady is polite and friendly, and the guys are always happy to give advice, and you get the best value for money. Would highly recommend them for your next service. Thanks Sue, Danny and team.

Thank you for your kind words Rhonda. We strive to keep our customers happy and their motoring needs at an affordable price. Appreciate your review.

Responded 6 years ago

SA

sheila archer

6 years ago

These guys do an awesome job of taking great care of my very abused car. My Ute is my work vehicle so down time is very difficult, and these guys have kept my Ute running perfectly! Always on time and very convenient! Thank you

Thanks Sheila for your review. We appreciate it. Always happy to see you and help you out with your mechanical needs.

Responded 6 years ago

JJ

Jamie Jones

6 years ago

Even after being abused by a customer these guys still helped me out on a day where they had forty cars in the shed and I had to get a wheel bearing changed urgently to drive up to a funeral in Mackay. Honestly, these guys are the best in Cairns. Nearly every other place has charged me a bomb and done shoddy work but not this place. Really decent guys who work super hard and they actually give a damn about your customer service experience.

Glad we could help you out Jamie. Thank you for your review.

Responded 6 years ago

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reg

6 years ago

I had an urgent need to attend to my car and called up Zappala Motors who were recommended. Danny fitted me in, and addressed my issue in a professional and friendly manner and I am off and running. Would have no hesitation in recommending these guys to look after any of your repair and service needs.

Thank you Reg for your words. Look forward to a long and happy motoring experience.

Responded 6 years ago

LH

lachlan hogan

6 years ago

Guys did an excellent job, my car has never driven better. Excellent customer service, very friendly staff, thanks again guys.

Thanks Lachlan for your review. Appreciate your kind words.

Responded 6 years ago

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Tamara

6 years ago

I just took my car back in as there was still an issue with my brakes and experienced the WORST customer service. The owner handled the situation well but his staff were APPALLING! We got yelled at, laughed at, and were told we are "unbelievable". We were shocked at the way the staff were speaking to us as customers. Wouldn't recommend this place to anyone since the new owners have come on board. Would give this place 0 stars if I could.

Hello Tamara Goldsworthy, We are sorry about your bad experience with us. On 16/08/17 you came to us for replacement of brake pads. When we re-examined your car to rectify the problem on 29/09/17, we found it was due to a malfunctioning master cylinder. It had nothing to do with the brake pad replacement five weeks earlier. Master cylinders are temperamental pieces of equipment and often poppet grommets in them can expire at any time, resulting in the issue you were having. You failed to mention that we only charged you for the brake master cylinder â€“ nothing else â€“ no labour â€“ no brake fluid. Pretty fair considering as we were not at fault here. This saved you a few dollars too. Did we get thanked for this? No. We are a friendly business that goes above and beyond to help people. In your review it would also be prudent to mention your father came in and demeaned, verbally attacked, and belittled our staff, who were attempting to examine your car. Though we donâ€™t condone our staff to get into heated debates with customers, some of them do not respond well to personal attacks. We are very disappointed that you publically crucified our business with false accusations.

Responded 6 years ago

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Daniel

6 years ago

The crew at Zappala helped me on a Saturday. I couldn't ask for a better service.

Thank you for your comments Dan, appreciate it.

Responded 6 years ago

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thomas

6 years ago

The staff have always done a great job every time I need something mechanical doing.

Always great to see you Thomas and to help you out with your motoring needs.