Wollongong Homeless Hub

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Where is Wollongong Homeless Hub

75-79 Keira StWollongong NSW 2500

Ways to Pay

  • Cash
  • EFT

About Wollongong Homeless Hub

9am – 10am Breakfast for rough sleepers/TA
10am – 2pm Drop in service
2pm – 4pm Appointments only

Wollongong Homeless Hub (WHH), is

9am – 10am Breakfast for rough sleepers/TA
10am – 2pm Drop in service
2pm – 4pm Appointments only

Wollongong Homeless Hub (WHH), is a specialist homelessness service that provides support, information, resources, referral and advocacy to homeless people or those at risk of homelessness.
WHH helps and supports many different client groups including people from culturally and linguistically diverse backgrounds, Indigenous, refugees, new settlement, youth and those who have considerable barriers to obtaining private housing such as women and children fleeing domestic violence, single parent families, those recovering from drug or alcohol addiction, those living with mental health.
The Wollongong Homeless Hub provides a unique service for their clients, which includes:
Face-to-face and telephone support so people in crisis can get seamless, integrated assistance and access to the most appropriate service to meet their needs;

We provide access to funded homelessness, health, legal, housing, financial, advocacy and support services in Wollongong, to give a true service of integration and holistic outcomes for people at risk;

Referrals to appropriate services to help prevent client fatigue and having to repeatedly tell their story;

Clients can access multiple agencies from a single point including Centrelink, Illawarra Legal Centre, Murra Mia, Women’s Health and other services at various times at the Hub.

Our service provides a purpose built shower and laundry for homeless people of all ages:
We provide a hot breakfast Monday to Friday for rough sleepers and people in temporary accommodation;

Assistance with searching for private rentals, including access to computers, photocopier, telephones, fax and email free of charge;

Free clothing and manchester market days through the year;

Culturally specific workers will be available at regular times;

Referral and advocacy.
Our Shower and Laundry program is for homeless people of all ages in the Illawarra. The shower and laundry was built due to the need for having a resource so that people who have hit hard times are able to wash and clean the little clothes they have.  It gives people back their dignity.
Our Breakfast Program operates Monday to Friday 9am – 10am.  This program targets those who are sleeping rough or those in temporary housing. This program gives staff an opportunity to interact and engage with people who would not generally approach support services. We then link these clients with other support networks to address areas such as mental health, general health, and housing needs, enable access to showers and address hygiene issues, access to washing facilities and other basic needs. The program runs through the kindness and generosity of our volunteers and people in the Illawarra region donating bread, milk and no perishable food.
Our targeted early intervention Accommodation Project is focusing on tenancies at risk in the real estate industry and community service sector.  Our goal is to support new and existing tenants of both sectors and intervene early to assist tenants in hardship before things get out of hand, ultimately preventing them from becoming homeless and in-turn reduce the eviction cost to industry and reduce the number of people seeking temporary/crisis accommodation. 
Our trained Community Service Officers work collaboratively with services to deliver post and pre-crisis assistance.  As we provide a client centred approach to supporting tenancies at risk, we are able to refer tenants onto correct service pathways who can support them. 
We recognise the needs of both sectors, and work to find a common ground between both. Supporting tenants earlier on reduces stress, time and money in the process for all stakeholders

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