Once your payment has been received by us, we will endeavour to have your item despatched within 1-2 working days. Should there be any delays, we will notify you immediately. Please note that orders paid by credit card which are not registered with MasterCard SecureCode or Verified by Visa may be delayed due to reference and order confirmation checks.

Whenever we update our website to a new platform, we will always endeavour to migrate our customer records. What we find is that some customer passwords that worked on the old platform may not work on the new platform. If your password could not be migrated we would have sent you an email with a temporary password. This password should work to login to both our new and old websites.