I came to this spa recently yes they were so busy yet efficient. From my experience every customer was provided with a good service. Personally I was very happy with my Pedicure which I had made an appointment for, glad I did in view of how busy they were, drop on were welcome but needed to return at a later time. I found it a good tip that my footwear, thongs, were put on by staff before applying nail polish, reduces risk of damage when putting on footwear afterwards otherwise. Staff all wearing lovely professional uniform but some seem to have limited English but always smiling. A good experience,I recommend this shop, even though I am only a visitor.