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TV Direct Reviews (2)

Useless machine, BAD SERVICE and ATTITUDE

2 years ago
Would NOT BUY again from this shop. Very bad attitude. We bought a Red Copper 5 minute Chef. One of the worst products we have ever purchased. It does not do what they advertise it to do on TV. It takes a LONG time for an omelette to cook. The lid bursts open, dangerous. We bought it as on TV it shows that it will fry a steak that is filled with asparagus. I does NOT FRY ANYTHING. I tried frying a small piece of meat and it just broiled, no colour and would not fry, absolutely useless. The machine switches on and off, it doesn't have enough heat to brown or cook anything properly. We tried it a few times with NO SUCCESS. The woman behind the counter refused to refund the money, said she would take it home and try it for herself tonight. The store may have a no refund policy, which by the way is not displayed in store, and they do not understand Australia Consumer Law, if a product does NOT perform the job that it was purchased for then a refund must be given. Check reviews online
Ildi Lever - Terranora NSW 2486

Poor service

2 years ago
A friend bought a vibration max exercise board and was very keen to use it. After finding out he can't use it because he has cancer, box unopened we took it back to get a refund. They did not want to know about it and treated us like an unimportant customer—after spending $600 in one go buying two machines, also one for myself. Apparently these days it seems the customer is always wrong but what really got my goat was the way they treated a cancer patient. We were offered $300 store credit which really is not acceptable. But to find out you can't use the machine in this case you have to open the box to find that out. I would not buy from this shop again, mostly because of the way we were treated and I definitely would not recommend this shop to anyone and advise anyone to ask as many questions as possible.
Frank - Tweed Heads NSW

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      Newest review for TV Direct

      Ildi Lever - Terranora NSW 2486
      2 years ago

      Useless machine, BAD SERVICE and ATTITUDE

      Would NOT BUY again from this shop. Very bad attitude. We bought a Red Copper 5 minute Chef. One of the worst products we have ever purchased. It does not do what they advertise it to do on TV. It takes a LONG time for an omelette to cook. The lid bursts open, dangerous. We bought it as on TV it shows that it will fry a steak that is filled with asparagus. I does NOT FRY ANYTHING. I tried frying a small piece of meat and it just broiled, no colour and would not fry, absolutely useless. The machine switches on and off, it doesn't have enough heat to brown or cook anything properly. We tried it a few times with NO SUCCESS. The woman behind the counter refused to refund the money, said she would take it home and try it for herself tonight. The store may have a no refund policy, which by the way is not displayed in store, and they do not understand Australia Consumer Law, if a product does NOT perform the job that it was purchased for then a refund must be given. Check reviews online