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Toll Express

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Trading for 2 years

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About Toll Express

Toll Express is a part of the Toll Group, the Asian region's leading provider of integrated logistics services. Toll Express is Australia's largest express pallet carrier. With a specific focus on part loads we also provide economy services for non-critical time deliveries. This includes fully networked operations in all states and a capability to conduct project coordination for out of the ordinary tasks.

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  • Transport

Reviews

1.6 rating

15 reviews

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K Martin

7 months ago

0 stars if I could. Two weeks I've been waiting for a parcel. Every day I get told they will put it on the truck and send the next day. They don't even know where it is. So disappointing in every way.

C

Collin

10 months ago

I bought something from Perth on the 9th, I check my tracking details on the 11th and it says they tried delivering it on the 10th but couldn’t find my house (I live in a complex), telling me to call customer services. So I did (at around 12pm), the ai on the other end sent me a link for a live chat, and the person there was very nice and helpful. I told them the instructions to get into the complex and to my house, and they said it’ll be 1-2 days. Next day, it comes in the morning. They actually left it at the door since the door was closed and I was sleeping (instead of leaving a card). Great service!! PS: the website I ordered from said 7-15 business days for shipping, and I would’ve gotten it in 1 if they found my house the first time, but I still got it in 3!!

J

Joscor

1 year ago

Extremely poor service, I give Toll a negative rating. Parcel has been at GC depot for four days, multiple calls to customer service (obviously Toll does not know what service is). Best reply "We will continue to monitor your enquiry and provide further updates next business day by 11 AM or once the depot responded" Translated....we have talked to you so you should be happy...

M

Marley

1 year ago

Worst delivery service ever. Left a note on the delivery options to leave the parcel at my front door or side gate as i’m working all week and have no time to pick up. First day delivery failed for no reason and was told a card was left at the door but no card was to be found… Day 2 same thing, day 3, 4 and so on Called up and they simply said my parcel just needed a signature to be delivered but THEY NEVER COME HERE ANYWAY? I payed $20 for express delivery…Now im at a point where im told everyday the parcel is awaiting collection somewhere in ashmore but they WONT GIVE ME THE ADDRESS!? Week later and still no parcel… -5* if i could

Location

8 Distribution Ave, Ashmore QLD

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