TNT Express offers a wide range of domestic, international, special services and industry solutions and have your documents, parcels and freight
15-21 Spoto St Woree, QLD 4868 Get directions
PaulManwaring (Ipswich) posted this on October 10th, 2017 11:50 am
I missed the delivery on the 5/10/17 got the SORRY WE MISSED YOU card, then arranged for the redelivery. Waited for it till 9/10/17, nothing, so I rang the 13 11 50 number and got a new delivery date of 11/10/17 . I'm not holding my breath. I receive a few deliveries each week and in future I will be stipulating that it not be delivered by TNT. It has been the worst service I have ever had.
Customer service at its worst
Lisa (Cairns ) posted this on October 9th, 2017 4:50 pm
I received an email today notifying me of a pickup for my work account.
It read please contact depot to arrange collection date and time;
No contact number, call 13 number and Sharon was most unhelpful. There is no number, then there was we just cant give it out. Have no idea of size of the product but its 14kgs so it should fit in your car. No size length width. Seriously these people deal with packages all day long and the basics they miss.
Can I have it redirected, I will send an ... Read More...
Bad service & delivery
Missy posted this on July 4th, 2017 8:42 am
I had a parcel sent up via express it arrived on a Thursday but I missed it which was fine I rang the number to arrange a pick up time the lady said 'oh you don't have to do anything the driver will come to your house tomorrow around the same time' so I waited at home ALL DAY no driver came .. then I arranged a pick up day online for Monday and it didn't arrive Monday .. so now apparently the best the can do is organise something for 2days time! Can't even give me the number to call the depot to... Read More...
G.swifte (Cairns) posted this on March 15th, 2017 2:05 pm
I had to give them a star to write this but wouldn't even give them that! Why is there no contact number for the Cairns area!! Our parcel marked urgent has taken 6 days to arrive from when it was ordered from Melbourne. We are contracted to do a job within a time frame and now we are behind.