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The WetSPOT Reviews

Recent Reviews

Great service

2 years ago
Garry went out of his way to deliver a quality swim spa as promised. I couldnt be happier with the product and the service. Excellent after sales support also.
Alexandra Aquilina - Townsville

THANK YOU GARRY

3 years ago
I can not praise and thank Garry and his expert team enough. They went all out to get my handicapped daughter's spa installed for her in time for Christmas. A wonderful job WELL DONE and a beautiful spa which she is now enjoying every day. THANK YOU GARRY xx
Dawn - Townsville

Knowledge and Service = safe pool

4 years ago
Gary and the team at the WetSPOT rescued our pool 8 months ago and made it safe for our family to swim in. We wish we had spoken with Gary before we chose the system for our pool as it's not a regular/easy system like we thought we were getting. Gary researched into our system further to ensure we could make it work and he has done what no other pool shop could do. Ensured us a healthy clean pool every day rain or shine. They continue to do our monthly service, always leave a data sheet with what they have done, call if they need to give us any tips and provide direct debit for our convenience. I highly recommend this family business.
Sheree Bateman - Townsville

Fantastic Pool Servicing

5 years ago
The WetSPOT looks after both of our pools and we havnt had any trouble since the people atvthe WetSPOT took over. Recomend them highly.
R.J. - Thuringowa Central, QLD

Spa Repair

5 years ago
Thanks to Gary and his Staff for sorting out tge probkems with our Spa ... Great job . Very Happy
Steve Baxter - Kirwan, QLD

Service

6 years ago
I would like to thank Gary & his team for the quick efficient supply & install of our spa. The aftersales support has been great also. Big Thanks Guys.
Andrew - townsville

Don't do it!

a year ago
Over charged on multiple occasions, using chemicals they didn't need to! (VERIFIED BY OTHER POOL COMPANIES). Got yelled at by the owner Gary over the phone for not paying, when i had paid for all the times they had come but more bills were pulled out. Was absolutely disgusted with the whole experience. Don't recommend them at all. Told them I couldn't afford much, got guaranteed $60 a month...some bills were $140 or more. Ended up paying them out so they left me alone.
Jess E - Townsville, QLD

Spa now delivered

6 years ago
I wish to share that the spa has now been delivered and compensation paid.
Jenny Ryder - Townsville

Spa, paid for but not delivered. No star rating.

6 years ago
On the 18/10/2014 we ordered a spa and paid $5,500.00 deposit. Garry Hansen promised delivery and installation the second week of December, all in place for Christmas. We received a call on the 22/12/2014 stating the spa was ready for delivery the following day. We then paid $5000.00 balance (payment in full now made). No spa has been received, phone calls and emails are not answered and it is 9/1/2015. I am taking my complaint to the Office of Fair Trading. I would not advise others to use this business. Very poor business practice, such a shame the owner will not even speak to us when we phone. We have in good faith paid for a product that has not been delivered. I have asked for my money to be refunded without success.
Jenny Ryder - Townsville

Ways to Pay

  • Account
  • Cash
  • Cheque
  • EFT
  • EFTPOS
  • Mastercard
  • Visa

Licences

  • ABN 24145651622

Products

  • MAAX Spas
  • Focus Chemicals
  • Davey pool equipment
  • Noria pool equipment
  • Dolphin robotic pool cleaners

Services

  • Water testing
  • Pool & spa cleaning

About The WetSPOT