Zero stars. TL, DR- Super slow post, poor service, still waiting on a refund three weeks later. On the 6th Jan I placed an order for two items. A week later I had to contact them as it still hadn't been sent out. Two days later (9 days after the initial order was placed) I was told only half the order had been sent. I opted for a refund on the missing item and was then asked for my bank details. I explained that the order was paid for via Afterpay, and that all refunds from the merchant go through there. I even provided a photo from the website that explained this in clear detail. Another week goes by, still no refund. I provided my details as there was no point arguing about the refund process, and three weeks down the track, I still haven't got my refund. Avoid like the plague. They'll happily take your money and show zero customer service after that.

Don’t waste your money, they sent me a different product as they didn’t have the one I wanted in stock and it was a completely different. Contacted them to advise that this is not what she I was after to organise a refund but zero reply. I emailed them 3 times. So rude

Don’t waste your time and money here... The guy behind the counter at Belmont is rude And obnoxious. Doesn’t care for customer service at all. Plus you get better deals elsewhere. You think things change at the Jesmond store, getting served some guy who is as sloppy as grandma’s mashed potatoes. Bottom line, poor customer service and satisfaction and feedback.