Is regular maintenance of my door required, according to The Roller Door Man NQ?

The Roller Door Man NQ recommends that you check the operation of your door at least every three to six months. The effort required to manually open and to manually close the door should be about the same. Note: if correct maintenance & servicing are not carried out, the warranty may be void.

Do I need to wash my Colorbond door, according to The Roller Door Man NQ?

Washing the door with clean water and a cloth every 14 days is recommended. More frequent washing is advised in salty or industrial fallout areas. Remember, when you think of cleaning your car, clean your door! Do not wash the automatic opener, it will void the warranty and could cause electrocution.

Should I adjust my door myself, according to The Roller Door Man NQ?

The spring unit is under tension at all times and should never be adjusted, except by B&D doors or approved B&D dealers. No operator or other people should ever stand directly in the path of the door in its downward travel or walk through the doorway while a door is moving. Always use the door handle to manually operate the door.

What if the door seems heavy and opens very slowly, according to The Roller Door Man NQ?

You might need to have the door serviced and balanced. Please do not attempt this yourself as the springs are under very high tension. Please contact us to book a service.

The Roller Door Man NQ

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Trading for 19 years

Website

About The Roller Door Man NQ

Garage door supply and installation in Portsmith. Repairs and maintenance. Custom solutions. At The Roller Door Man NQ in Portsmith, we supply and install premium garage doors and motors tailored for homes, businesses, and industrial spaces. From garage door automation and remote connectivity to gate automation and shopfront door systems, we deliver tailored solutions to suit your needs. Our services cover everything from design advice and made-to-measure fittings to expert repairs and scheduled maintenance. As Cairns’ only B&D accredited dealer, we bring over 50 years of experience, backed by a 10-year warranty and a commitment to quality. We proudly serve Cairns and surrounding areas. Call us today!

Products

Roller Doors
Industrial Roller Shutters
Sectional Doors
Specialty Doors
Automated Doors & Gates
Colorbond Garage Doors
Knotwood Garage Doors
Timber Coat Doors
Luxe Design Doors
Dulux Powder Coat Finishes
Window Roller Shutters
B&D BAL-Maze
Safety Beams
Rechargeable Battery Backup
Auto Locks
Panelift Doors
Accessories & Remotes
Wind Rated Roller Doors
Wind Rated Sectional Doors
Storm Shield Sectional Doors
Carport Conversion Kits
Garage Door Automation
Gate Automation
Industrial & Shop Front Doors & Automation
Industrial Roller Doors
Industrial Openers
B&D Openers
B&D Smartphone Kits
ATA Light Industrial Roller Door Openers
ATA Sliding Gate Openers
ATA Swing Gate Openers

Services

Supply & Installations of Quality Garage Doors & Motors
Design Centre
Free Quotes for New Doors & Motors
Garage Door Repairs, Servicing & Maintenance
Roller Door Repairs, Servicing & Maintenance
Remote Connection
Made-to-Measure & Custom Garage Doors
Industrial Garage Door Installations
Domestic Garage Door Installations
Residential Garage Door Installations
Commercial Garage Door Installations
More Than 50 Years of Experience
Free Measure
10 Years of Warranty
Garage Door Supply
Garage Door Maintenance
Garage Door Renovations
Garage Door Replacements
Garage Door Removals
Garage Door Customising

Reviews

3.4 rating

9 reviews

Filter by rating

WB

Wayne Butler

2 years ago

We had our roller doors installed yesterday , yes it did take a little longer than expected and we had to ring them and not the other way around, a little disappointing. But on the upside we are extremely happy with our doors and the workmanship, very professional and very well done. We chose the NEO doors and they look amazing. Thank you Jason

KK

Keoni Kidner

4 years ago

I would not recommend The Roller Door Man. They take bookings and make promises then they do not deliver. I called Roller Door Man 8 weeks ago to supply and install roller doors at my property. they said then it would be a 6-8 week wait. They advised they would be there to measure the following week. 6 weeks later they called me to tell me someone would be there that week to measure the openings and I had assumed they would have already been done. They were there to measure the doors on the week when they should have been installing them. there were over 20 emails and a few emails back and forth to try and get an installation date on my already installed doors and they told me at that time they could not help me. Please do something right for yourself and use a more reliable reputable roller door installer.

Thank you for your feedback. After looking into this we agree that the time period for a measure & quote is longer than we normally expect. Due to abnormally high demand the past few months we have experienced delays, specially in the outer laying areas including the Tablelands where you are situated. It is our normal practice when taking initial calls to advise of these delays so as our clients are aware of the current potential longer than normal waiting periods. We note that on receiving our Proposal we also sent you through the paperwork required to proceed with placing Orders & deposits but you were insistent on receiving a delivery date & required compensation before placing a formal order. All of our products are made to measure therefore we are unable to place an order on our supplier and get an ETA unless we have a completed order confirmation & deposit. We are sorry that your experience with our company has not been more positive and will look to improve communications.

Responded 4 years ago

RH

Raelene Henery

4 years ago

David their technician did an amazing job fixing our rollerdoor. He explained exactly what he was doing and did it in a way I was able to follow. From start to finish it was a totally smooth experience and I highly recommend The Rollerdoor man to anyone.

Thank you Raelene. We are so glad we have been able to get you rolling again & appreciate your positive feedback.

Responded 4 years ago

BC

Bruce C

5 years ago

Very happy with our new door. Jason didn't miss a thing when designing and quoting on job. Installation team x2 very good handing over the project and explaining everything. Very customer focused.

MH

Manuela H

5 years ago

I called Roller Door Man to book my rollerdoor for a service. The receptionist took my details and said that I will contacted either Friday or Monday coming to book a time before work to have the guys come out to do the job. It's Tuesday 6.30pm and no contact??? Obviously the negative reviews on here are correct. This business is not driven to improve their online reputation. I gave them a chance, teased them with my awareness of their poor service and they still failed??!!

CA

Christel Anfilow

6 years ago

On behalf of my neighbours & myself, - we had roller doors fitted to our carports - we would like to give many thanks for the services received. Prompt, quick, courteous, professional, as well as excellent quotes (when compared). Very happy customers of "The Roller Door Man"

M

Mark

7 years ago

Old roller door motor stopped working and expected to be up for a new motor, and would have then needed two as we didn't want two lots of controls for side by side doors. They could have easily just changed out the motors, but they took the time to investigate and found a cooked gecko in the motor, changed the power supply and serviced both doors, saving me about $800. Good old fashioned service, and will call them again when the motor finally dies properly.

L

Lance

8 years ago

Thank you Roller Door Man. Great, prompt service. Great price and an all round happy experience. I will recommend to my friends.

C

c1

10 years ago

Dont even bother deal with this bussines or the lady at the front Kerry.

Please accept our apology if you feel you not received the service you should have. As your review was very brief it is difficult to respond to your feedback but we welcome you to contact us direct by phone or email - info@rollerdoorman.com.au to elaborate. Again we are disappointed that your experience with our company was not more positive & if we can do anything to improve this impression we appreciate the opportunity.

Responded 9 years ago