Question 1

Do you sell boxes?

Accepted Answer

Yes, we sell an array of different sized boxes and packing materials including tape, mattress and lounge covers.

Question 2

How do we pay?

Accepted Answer

Payment can be made via bank transfer 2 days prior to the move, or by cash and credit card on uplift. Payment is either by direct deposit, cash or credit card. (Please note a bank surcharge is applicable) We strictly do not accept cheques or accounts unless organised with the office and a purchase order is sent to our offices prior to move day.

Question 3

What time will the truck arrive next week?

Accepted Answer

Our Operations Team will make contact 48 hours prior to your move to confirm times.

Question 4

Do you have storage?

Accepted Answer

Yes, we do. Check this out:  https://www.taylorsremovals.com.au/storage

Question 5

Do you carry out office removals?

Accepted Answer

Yes, we do. This is one of specialized services!

Question 6

Do you move pianos?

Accepted Answer

Yes, we do. We move all types of pianos including uprights, pianolas and grand pianos. Our team is professionally trained, and equipped with specialized equipment to move pianos.

Question 7

Do you take pot plants?

Accepted Answer

Yes, we can take them locally if room permits.Moving plants is fraught with dangers. In circumstances where you are moving goods into storage, storing plants is not practical. In some instances, moving plants interstate is forbidden, depending on State importation laws.

Question 8

Are our effects safe in the containers when stored?

Accepted Answer

Yes, the containers are water proof and there are vents in the containers.

Question 9

Do we have to pay a deposit?

Accepted Answer

No, but we appreciate payment for the move 48 hours prior.

Question 10

Can we go into store if we cannot go door to door?

Accepted Answer

Yes, we have storage facilities available.

Question 11

Do you move outside of Toowoomba?

Accepted Answer

Yes, we not only move locally but to all areas of Australia and internationally

Question 12

Do you do backloads?

Accepted Answer

We can do backloads if we have a vehicle in the area at the time of your move.

Question 13

Do you move weekends?

Accepted Answer

For your convenience, we can do your removal on a Saturday.

Question 14

How long does a move take?

Accepted Answer

This is very dependent on several factors, including access to each property and how densely the home is furnished.

Question 15

Can I move food?

Accepted Answer

If the removal occurs on the same day and all boxes and jars are properly sealed, this is possible. No food will be acceptable for storage unless it is canned or vacuum-sealed.

Question 16

What about my fridge?

Accepted Answer

This should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep any mildew at bay.

Question 17

Can I plug my fridge in straight away at the new house or do I have to wait?

Accepted Answer

It is recommended that you wait at least one hour after the fridge has been moved to turn it on, to let the internal gases, settle.

Question 18

How do they send my furniture? Does it stay on the same truck?

Accepted Answer

If you are moving from one house to another on the same day, your furniture will be picked up and delivered in the same vehicle. If you are moving interstate, your furniture may be re-stowed at the removalist depot and made ready for a longer journey.

Question 19

What sort of documents do I need to sign?

Accepted Answer

You will be sent a quote with an acceptance form and Terms & Conditions. If you are moving interstate, or placing goods into storage, you should also have an inventory that should be signed by both parties at uplift and at delivery. The inventory should clearly state the condition of the goods upon uplift. It is unwise to proceed with any removal if you do not have a contract.

Question 20

Can you dismantle and reassemble my items?

Accepted Answer

We can dismantle and reassemble your items for you. The team will have the necessary tools on the truck, although it is beneficial if you could let us know prior to our arrival what is required.

Question 21

When should I book my move?

Accepted Answer

The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you.

Question 22

Are you able to accommodate Property Settlements?

Accepted Answer

Yes, we can accommodate for property settlements.  Sometimes it is  not easy to determine a time in relation to the actual handing over of the keys to your new premises. So chat with our team and we will work out the best scenario we can for all parties involved.

Question 23

Are you able to deliver packing boxes?

Accepted Answer

Absolutely, we can certainly deliver boxes within the Toowoomba area.

Question 24

Can you transport very valuable items?

Accepted Answer

We are very experienced to move your antiques, original paintings and any other valuables that you may have, and we will take every care to ensure that they are not damaged in transit.

Question 25

If I need storage how long can I store my household items?

Accepted Answer

We have no limit, a few days to a few decades is fine by us.

Question 26

If I hire you to pack, do you do it the same day as the move?

Accepted Answer

Depending on the size of the move will depend on whether this is possible. The general rule is to have everything packed the day before. Our removalists are fully trained and can take care if the whole house needs packing or just the breakables.  This can really make your life that little bit easier.

Question 27

Can I please have a quote to move locally?

Accepted Answer

We would love to give you a quote. We can provide a free estimation by one of our professional and experienced Removals Consultants. They will come by your home at day and time of your choosing. They are there to assist, so any advice you may need please don’t be afraid to ask.

Question 28

Can you give me a rough price over the phone and how much do charge for 2 guys & a truck?

Accepted Answer

Just give us a call – our office number is 07 46 322 655

Question 29

Are there extra charges not included in the quote?

Accepted Answer

What you are quoted is what you will pay – there are no hidden extras. We will send you a confirmation clearly showing you the prices and our terms and conditions for your peace of mind.

Question 30

I’m worried about the packing of fragile items can you help?

Accepted Answer

We can pack whatever you like from the entire house to just the kitchen and expensive items.  We use high-grade packing material including bubble wrap, packing paper and boxes to make sure your precious items i.e. glassware, china, crystal with go unscathed.

Question 31

Do you have self-storage?

Accepted Answer

We offer specialised storage. Here is how we do it: https://www.taylorsremovals.com.au/storage

Question 32

Why move with Taylors?

Accepted Answer

This is why you move with Taylors! https://www.taylorsremovals.com.au/toowoomba-removals.

Question 33

Do you move pool tables?

Accepted Answer

Yes, we do. We move all types of pool tables. Our team is professionally trained, and equipped with specialized equipment to move them.

Question 34

Can I help the removalist?

Accepted Answer

While moving items from your house to the truck is permitted, our insurance prohibits you from entering onto the truck.

Question 35

Do I need insurance?

Accepted Answer

In short, yes. Unfortunately, accidents do happen. Furniture, new or old, wasn’t designed to be moved around in trucks.  Furniture is insured when they are in your home and are unlikely to be damaged, so why wouldn’t you insure them when they are being moved? Insurance will give you peace of mind.

Taylor's Removals

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