I have been to his store a number of times and find it one of the worst stores I have patronised. You usually find they are out of stock, items laying on the floor,some staff obviously have had little to no training and the store is grossly understaffed. I was offered a loyalty card why would you want to shop in a store and receive this type of experience?

Karen in the curtain department went out of her way to be courteous and helpful in my purchase of some curtains yesterday. She even gave me advise on the laundering of curtains. I was most impressed with the knowledge and expertise of the staff. Well done Spotlight.

Tried to use click and collect. Claire the assistant failed to even try scanning the barcode of the order. Said the automated click and collect system takes up to 48 hours… to reach here store. The 1990s rang and want their systems back Spotlight.

Spot light need to screen their salesperson before employment or they will loose customers .Particularly when times are super tough with the convid 19 virus at present. After asking for assistance instore this morning,we had a young female shop assistant demand I stand back and stop being so aggressive. I was 2 meters away with my wife and asked for a Teflon Iron cover which she repeated into her phone Teflon Ironboard cover, I repeated myself "No a Teflon Iron cover",with that she looked at us both and demanded I stand back (which I already was 2 meters )and stop being so aggressive and I was abusing her. My wife standing beside and behind me said my husband isn't being aggressive he's being very polite. Then I just said "WOW" its alright will go and get help from someone else". And we did we walked to the haberdashery area and got help from a lovely middle aged lady straight away that knew exactly what a Teflon Iron cover was, we purchased it from her it was very simple and pleasant