I had a recent prescription from the UK, and just wanted to have a spare pair of inexpensive reading glasses. I should say my prescription is complex. The staff were friendly and helped me to find a pair within my (low) budget. I was rung four days later to let me know my glasses have arrived in the store ready for collection. When I popped into Canelands today, I was served without delay by courteous staff, the glasses were checked for fit (yes, they were very comfortable) and I was given a new case and complimentary bottle of lens cleaner. thank you very much for a super service and great value!