Snack Shack

Two of us arrived at the shop at 12:30 p.m. We placed our order for the both of us and waited 40 minutes for the order. When I went to the counter only one of the orders was ready and the other they forgot. The first order the chips were well and a cooked and still cold in the middle. Waited another 15 minutes for the second order. In my honest opinion none of the staff had any clue on how to conduct a functional business and no organisational skills. I could not believe they gave us a ticket number and then did not call out the numbers but just what the meal was, so too bad if you had five people ordering cod and chips. I would not recommend this venue due to the poor quality food and lack of service.

There is a menu on ChatGPT, another on the business website and the one in the premises. They reveal a huge increase for example $8 for a hamburger that fell apart and was warm as they forgot part of our order. Despite the cost the burger probably would have been great if provided earlier rather than sitting in a warming cabinet. Telephone orders was a real nuisance as the opportunity to place an order kept being put back on the queue.

A total rip off $34 for two small pieces of schnapper. No chips etc

On 29/10 visitors from Gympie were coming to visit me in Tin Can Bay ,they called ahead to the Snack Shack and ordered takeaway meals to pick up at a certain time before their visit to me, drove from Gympie to Snack Shack to PU order and were told they had forgotten the order so would have to wait , they of course waited but certainly were not impressed. On 30/10 I called in an order to PU, did so and got home and it was not what I ordered, called and informed them, hardly got an apology but they would rectify what was missing and I could PU , went back and it was ready and still had to pay for the correct order with no refund for the wrong one. I suggested that was not fair but the employee informed me she had just started her shift so it was nothing to do with her and please pay, which I did. I have heard many complaints about what used to be the best fish and chip shop but certainly seems to be changing lately, no more recommending it to the many tourists I speak to daily.