Simon Curwood Jewellers

I received a tennis bracelet as a Christmas gift in Dec 2023, and since then I’ve had three replacements due to structural faults. Each time the bracelet snapped in a different place, and each time I had to wait 6–8+ weeks for a replacement with minimal communication or care from staff. When I expressed frustration after the second break, I was told I could pay $1,000 to “upgrade” to a better bracelet — despite already dealing with two faulty products. I declined and waited again, only for the third bracelet to break a few months later. I finally requested a refund, which was approved, but even then the process dragged on. It took two full weeks from when I provided my bank details to actually receive the refund, due to errors and delays. What should’ve been a sentimental and special piece turned into nearly two years of stress, poor service, and disappointment. I wouldn't recommend Simon Curwood or their Miranda store based on my experience.

As a first time SCJ buyer, I was very impressed and pleased by the attendance and service that was shown by 2 lovely ladies, Tania Kartambis and Hayley. They helped my partner and I design the most perfect ring. It was such a stress free environment and Ive never felt so excited and happy to buy from SCJ. I recommend these 2 wonderful ladies and company.

A massive thank you for all the time you have spent to make sure my rings were just perfect... Thank you so much Simon for ensuring an amazing experience and I am truely in love with what you had made for me.