On the 14/12/19, my family and I attempted to have lunch here at approximately 12.10pm. My brother is an army veteran and has a diability assistance dog. We were refused table service due to the assistance dog, despite her wearing the legally required equipment a neon ASSISTANCE DOG vest and halter. The female Staff member huffed and left to the kitchen upon us producing the veteran diability assistance dog licence. To which a man followed her out ~ saying to my brother *what do you want*. No apology or offering him a table for us to have food. Incredibly rude and ignorant service.
I hope the staff will become educated in the Disability Discrimination Act, and treat the disabled with respect in the future.
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Erin Conyngham - Maclean
No Customer Service
6 years ago
I visited River Cafe at Maclean NSW to buy some coffees etc. on 6/7/14 about 1pm. The customer service was non existent, they never ever acknowledged me at the counter so I eventually walked away, very bad for their business as it doesn't take much to just have some courtesy and ask the customer to just wait a moment that they will be attended to shortly. It was extremely disappointing not to be valued as a customer as it is all word of mouth and surely that is why they are there for the money. They seemed so disorganised and there were a few people there. Customers notice and I still haven't received my coffee! They were more interested in being distracted worry about staff's holiday pay money or something that wasn't professional at the time. I would certainly avoid this cafe if you were in a hurry...