Question 1

What is Reztor Restoration’s primary focus and service area?

Accepted Answer

Reztor Restoration specializes in professional water damage, fire damage, mould remediation, and disaster recovery services. We operate across Brisbane, Gold Coast, Sunshine Coast, and are expanding to Sydney and Melbourne, providing rapid-response 24/7 emergency restoration for residential, commercial, and insurance clients.

Question 2

What makes Reztor Restoration different from other restoration companies?

Accepted Answer

Our team consists of IICRC triple-master-certified technicians and RIA members, ensuring every project meets the highest industry standards. We invest in advanced drying technology, rigorous safety protocols, and ongoing staff training to consistently deliver faster recovery times and long-term protection for properties.

Question 3

How does Reztor ensure quality and compliance across multiple locations?

Accepted Answer

We have standardized operating procedures, real-time reporting systems, and internal quality audits to ensure every job meets our strict service benchmarks. Our leadership team monitors all projects centrally, with local supervisors ensuring site-level compliance and exceptional customer experience.

Question 4

What types of clients does Reztor Restoration typically work with?

Accepted Answer

Reztor partners with homeowners, real estate agencies, strata managers, insurance companies, and commercial property owners. We specialize in complex claims handling and multi-site disaster recovery, making us a trusted choice for both small-scale emergencies and large-scale restoration projects.

Question 5

How quickly should I call a water damage restoration company after a flood or burst pipe?

Accepted Answer

Immediate action is crucial. Water damage can start causing structural issues and mould growth within 24–48 hours. Reztor Restoration provides 24/7 emergency response across Brisbane, Gold Coast, Sunshine Coast, Sydney, and Melbourne to minimize damage and restoration costs.

Question 6

Does insurance cover water damage restoration in Australia?

Accepted Answer

Most home insurance policies cover sudden water damage from events like burst pipes, appliance leaks, or storm flooding. Reztor works directly with major insurers and provides detailed moisture reports and documentation to help you maximize your insurance claim.

Question 7

How much does water damage restoration cost?

Accepted Answer

Our call-out fee is typically $198, which includes the first hour of work. The full cost depends on the severity of the damage, size of the affected area, and drying equipment required. A certified Reztor technician will assess your property on-site and provide an accurate, obligation-free quote.

Question 8

How long does it take to dry wet carpets and walls after water damage?

Accepted Answer

On average, complete drying can take 3–5 days with professional-grade dehumidifiers and air movers. Reztor uses advanced moisture mapping tools to ensure all hidden water is located and fully dried to prevent future mould growth and structural issues.

Question 9

Why should I choose a certified water damage restoration company like Reztor?

Accepted Answer

Certified restoration companies follow strict IICRC and RIA industry standards, using specialized drying techniques and antimicrobial treatments. Choosing Reztor means you get trained professionals who ensure safe, thorough restoration, reducing the risk of mould, odours, and long-term property damage.

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