Proactive Accounting Solutions

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Trading for 16 years

About Proactive Accounting Solutions

Achieve you business and lifestyle financial goals with a dedicated accountant from Proactive Accounting Solutions in Mackay. We guide businesses through all their tax and superannuation woes, helping you maintain a balance between your work and personal life. During your free initial consultation, we want to get to know all the ins and outs of your business, as well as your personal goals. Our chartered accountants in Mackay provide complete business mentoring to help grow you business, maximise profitability, control cashflow and protect your assets. We can also assist in setting you up for your future retirement, making sure all your estate planning is in order and handing over or selling your business. You will receive constant and reliable support to help you stay on track with your financial goals. What have you got to lose? Call Proactive Accounting Solutions in Mackay to book a consultation today.

Products

MYOB
QuickBooks
Xero

Services

Business mentoring & support
Improve cashflow
Maximise profitability
Strategic meetings
Asset protection, succession & estate planning
Business development
Business reconstruction
Commercial advice
Budgeting
Debt advice
Financial reports
Retirement planning advice
Tax assessments
Tax debt
Highly trained and qualified accountants and support staff
Accounting
Tax
Businesses
Superannuation

Reviews

3.5 rating

2 reviews

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JW

Jesse Wilson

11 months ago

We were new customers to Proactive Accounting to see if they were a good fit for our accounting needs. We had them do our tax return. We paid their upfront fee as was explained and told that they will have the return done promptly. After 4 weeks we rang and asked where it was as we had heard nothing. We were told it would be late that week or early the next. another week went by, and we had to call them again only to be told miraculously it would be lodged that day. We have found their lack of customer service quite telling. We aren't a big company or organization and feel, rightly or wrongly that we were pushed aside and forgotten about and only dealt with when we pushed the issue. They will happily take your payment up front and then completely forget about you. This was our experience with this company. I have communicated this with them also.

Hi Jesse, Thank you for your honest feedback. We really appreciate you taking the time to tell us about your experience, including during our recent conversation, so we can further improve our services. As discussed, we were very understaffed at the time you engaged us and as a result, there was unfortunately a longer wait time for our clients. We sincerely apologise for the lack of communication during that time, we recognise that is an area that we need to improve on, and we are reviewing our internal processes to support our team to do so. We value working with all clients regardless of their size or locality, and we always strive to provide a level of service that not only delivers results but ensures our clients feel valued throughout the entire process. We are very sorry to hear that was not your experience when working with us, and given the opportunity, we’d welcome another chance to provide you with the service that you deserve. If you would like to chat further, please feel free to contact us on 07 49 516 000. Regards, Proactive Accounting Solutions

Responded 10 months ago

C

Clint

9 years ago

I have found my interactions with Andrew and his team at Proactive Accounting Solutions of a very professional nature. Andrew has always been open about the varying options available to best service your tax return and to gain the business from your business. Highly recommended.