We bought a magnificent water feature. Having it delivered, we thought we would have to set it up. It was placed exactly where we wanted it, leveled and working. Outstanding service, looks fantastic, very pleased with everything.
John - Elanora
We have found really good service and additional advice
3 years ago
We have bought quite a few pots, a pond and a water feature from Pots R Us and have always found the staff to be helpful and very pleasant. On one occasion we couldn't get our pump to work properly in the water feature and they came out and set it all up correctly for us, and fixed up the pump (it was "us" who hadn't set it up properly) and it has been working beautifully for the past 3 years. We actually think their service was exceptional (and considering how service is almost everywhere you go these days, we were pleasantly surprised that they came out at no extra cost. We just had to wait a day until they were delivering to our area, which was reasonable). Perhaps you got off to a bad start with them. But, we wouldn't hesitate in continuing to buy product off them in the future, and they certainly do have beautiful stuff.
Zena Armstrong - Gold Coast
Water Feature Base
5 years ago
Wanted some help in buying a base for my new water feature. Unfortunately the salesman was in a really bad mood and very rude.. such a pity!
Laura - Gold Coast
5 years ago
Recently bought a water feature from Pots R Us at Carrara which was not cheap. After bringing it home and setting it up we noticed the pond part was leaking. Called Pots R US who came to my house to look at it, saw it was leaking told me it was not leaking at the shop, gave me some waterproofing to fix it myself. I asked for exchange but no stock available and when they did have one i would have to pay $50 extra to swap it over. Don't deal with this outlet they are selling inferior goods with no back up service.