We bought a magnificent water feature. Having it delivered, we thought we would have to set it up. It was placed exactly where we wanted it, leveled and working. Outstanding service, looks fantastic, very pleased with everything.
4 years ago
We have bought quite a few pots, a pond and a water feature from Pots R Us and have always found the staff to be helpful and very pleasant. On one occasion we couldn't get our pump to work properly in the water feature and they came out and set it all up correctly for us, and fixed up the pump (it was "us" who hadn't set it up properly) and it has been working beautifully for the past 3 years. We actually think their service was exceptional (and considering how service is almost everywhere you go these days, we were pleasantly surprised that they came out at no extra cost. We just had to wait a day until they were delivering to our area, which was reasonable). Perhaps you got off to a bad start with them. But, we wouldn't hesitate in continuing to buy product off them in the future, and they certainly do have beautiful stuff.