Floyds Removals & Storage

I used Phil Floyd on the recommendation of another customer to move a digital pipe organ and speakers around 1 month ago. It was only a small part-load, so it wasn't really a priority for them, which is exactly how I was treated. On the day the organ was delivered, the drivers did not check the van (despite asking them twice) for the speakers, which I later found out were actually on the van. I was promised in the meantime that the speakers would be posted to me. Chasing up three weeks later regarding the whereabouts of my speakers, I was informed by text from Sal (Sally) that the postage cost was "exorbitant" (on checking, it would have actually cost under $20 regular post or $30 for Express Post) and she would be in touch by Wednesday the next week to advise the delivery date. Not having heard by the following Thursday, I texted to find out what was happening and sent an additional text that Friday, as I still had not had the courtesy of a reply. Still no reply, I texted the following Monday. I finally received a text yesterday (with rather dubious excuses about a death causing further delays) and advising that the speakers would be delivered around 5pm which later changed to 8 - 9pm. At 10:30pm I texted as the speakers still had not arrived. I messaged again this morning with no reply and rang to find out what had happened, only to receive a rather curt reply that I should check my doorstep because they were dropped off at 1am. If you want to experience good customer service, then don't use Phil Floyds. Frankly, I wouldn't trust them to deliver a phone message. Pay the extra money and get treated properly and, whatever you do, don't pay them until everything has been delivered!

Just have to thank Phil Floyd Removals once again for the fabulous service and going that extra mile as a "surrogate horticulturist" for all those dreaded pot plants that become part of a house move. We will be sure to be in touch when the next move will be on!!

Phil Floyd Removals & Storage are a great family run business, nothing seems to trouble them. Hard working and reasonable with pricing, careful and considerate at all times.

For just under the $30 mark we have solved our storage problems till we get sorted, being new to the area was easy to find this business and they have been a great help, full of information and the container goods is safe inside from the elements.