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Palm Nails & Spa Reviews (1)

Pedicure & Acrylic nails

3 years ago
I booked for myself and three friends one month in advance of the booking. I even called twice to confirm the booking and to make sure the shop was appropriately staffed for all four of us (so one wasn't left waiting). We arrived at our designated booking (10am) to find three staff members on and already serving three customers, whilst having two customers waiting to get their nails done. We were placed in pedicure chairs for one hour while the staff served all of the other customers before us. At 11am, I finally asked how long it would be. The staff then proceeded to give me a pedicure without the (paid for) massage and I asked for gel and did not get it. When it was finally time for acrylic nails. The staff continued to leave my friends and I with half cut/ set nails and serve other customers. When finally we were all finished, we had been there for three hours. My toenail polish chipped 30 mins after leaving the salon, and my nails are crooked. Appalled at the staff and Unprofessionalism, will never be returning to this place again.
Emmerson Hollis - Gold Coast

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      Newest review for Palm Nails & Spa

      Emmerson Hollis - Gold Coast
      3 years ago

      Pedicure & Acrylic nails

      I booked for myself and three friends one month in advance of the booking. I even called twice to confirm the booking and to make sure the shop was appropriately staffed for all four of us (so one wasn't left waiting). We arrived at our designated booking (10am) to find three staff members on and already serving three customers, whilst having two customers waiting to get their nails done. We were placed in pedicure chairs for one hour while the staff served all of the other customers before us. At 11am, I finally asked how long it would be. The staff then proceeded to give me a pedicure without the (paid for) massage and I asked for gel and did not get it. When it was finally time for acrylic nails. The staff continued to leave my friends and I with half cut/ set nails and serve other customers. When finally we were all finished, we had been there for three hours. My toenail polish chipped 30 mins after leaving the salon, and my nails are crooked. Appalled at the staff and Unprofessionalism, will never be returning to this place again.

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