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Contact details

Phone
07 4948 39
Customer Service
13 39
Sales Enquiries
1800 78 02
Faults & Technical Support
13 13

Optus Reviews (1)

Bad service

2 years ago
Went into the store at cannonvale shopping cento to ask about wireless internet for my new apartment. I explained I had never don't this before so didn't know anything about how to set it up. The young girl started by saying do you want nbn which I had no idea what that was, she offered no explanation and instead except saying it's something to do with the government. She then offered me a leaflet and explained a few things, I told her I needed a month to month payment option to which she told me I needed to go online and she can't help me in store. I was annoyed by the lack of customer service and felt that I received no help from the Optus member of staff, didn't catch her name, long brown hair with glasses and quite young. Disappointed !!!
Kate - Cannonvale

Products

    Services

    • Mobile
    • Home Phone
    • Broadband
    • Mobile Broadband

    Payment Methods

    Cash
    EFT
    EFTPOS
    Mastercard
    Visa

    Newest review for Optus

    Kate - Cannonvale
    2 years ago

    Bad service

    Went into the store at cannonvale shopping cento to ask about wireless internet for my new apartment. I explained I had never don't this before so didn't know anything about how to set it up. The young girl started by saying do you want nbn which I had no idea what that was, she offered no explanation and instead except saying it's something to do with the government. She then offered me a leaflet and explained a few things, I told her I needed a month to month payment option to which she told me I needed to go online and she can't help me in store. I was annoyed by the lack of customer service and felt that I received no help from the Optus member of staff, didn't catch her name, long brown hair with glasses and quite young. Disappointed !!!

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