Question 1

Why should I book through cleaning business and not just hire a private cleaner?

Accepted Answer

There are a number of benefits for choosing Optimised Cleaning over a private cleaner:

Your cleaner has been interviewed in person, police checked and screened for suitability
Your cleaner is fully insured for public liability and workers compensation insurance
We offer a fill-in cleaner if your cleaner is on holidays or unable to provide a scheduled clean
We do all the hard work for you.

Question 2

Do I have to sign a cleaning contract?

Accepted Answer

No. We don’t do any lock in contracts, you are free to cancel any time.

Question 3

Can I trial cleaning services?

Accepted Answer

You can book in a one-off clean or spring clean and if you are happy you can schedule a regular cleaning service (weekly, fortnightly or monthly)… and receive a discount!

Question 4

What if I need to change my scheduled cleaning?

Accepted Answer

Simply contact us and we can reschedule your clean. You can either call us on 1300 876 230 or email info@optimisedcleaning.com.au or access your customer portal.

Question 5

What if I just want my oven cleaned?

Accepted Answer

While we don't offer oven cleaning as a stand alone service, this can be added on to any general clean or deep cleaning service. Alternatively, you can book an hourly clean (minimum 2 hours) during which time we can clean your oven and any other cleaning tasks you may require while we are there!

Question 6

Do I need to supply cleaning products?

Accepted Answer

No not at all, we will provide all cleaning equipment and products. Optimised Cleaning implements a green cleaning program, so you can be sure our products are environmentally and pet friendly while ensure a healthy, happy and clean home. Feel free to email us at info@optimisedclening.com.au for a full list of products used in our services.

Question 7

How do I book my cleaning service?

Accepted Answer

Simply click the “book now” button and enter your relevant details (name, address, phone number, property size and any extras you would like to add to your service). You will then receive confirmation of your booking. Its as easy as that! Alternatively, you can call us at 1300 876 230 or email info@optimisedcleaning.com.au

Question 8

Will I need to provide my payment information?

Accepted Answer

Yes. We will require payment information to confirm your booking. However, please note that you will not be charges until your cleaning service has been completed.

Question 9

Do I need to be present for my cleaning service?

Accepted Answer

No! The best part of hiring a cleaning service is that it can be completed whilst you are out doing things you love. All you need to do is leave us a key and enjoy coming home to a clean house.

Question 10

Are you insured?

Accepted Answer

Yes, Optimised Cleaning service are fully insured for Public Liability, Workers Compensation, and Comprehensive Motor Vehicle Insurance. Should you require proof of insurance simply email us at info@optimisedcleaning.com.au and we can send you a copy of the relevant insurance documents.

Question 11

How long will it take to clean my house?

Accepted Answer

Generally, the number of bedrooms is equivalent to the number of hours to clean. For example, for a 4-bedroom house allow 4 hours for 1 cleaner or 2 hours for 2 cleaners. However please note that the amount of time will ultimately depend on the condition of your home. We highly recommend regular cleaning in order stay on top of the keeping a clean-living space.

Question 12

How many people will come to clean my house?

Accepted Answer

We generally work in teams of 2. However, for smaller jobs such as studio/1BR apartments/touch ups 1 cleaner may be all that is recommended.

Question 13

What is your cancellation policy?

Accepted Answer

We require 24 hours’ notice of cancellation to ensure no cancellation fee is charged. Cancellations within 24 hours will incur a fee equivalent to 50% of the service fee. Cancellations at the door with no prior notice will incur a full price cancellation fee.

Question 14

What is your 100% satisfaction guarantee?

Accepted Answer

If you are not happy with any part of your cleaning service just let us know within 24 hours of your service being completed and we will return within 72 hours to rectify the issue free of charge.

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