Question 1

What is NeuroSpicy Support Network?

Accepted Answer

NeuroSpicy Support Network is a Port Macquarie-based disability and mental health support service. It is independently owned and operated by Bridget, offering personalised one-on-one support to NDIS participants across the Mid North Coast.

Question 2

Are you a registered NDIS provider?

Accepted Answer

No, NeuroSpicy Support Network is an unregistered NDIS provider. This means we work with NDIS participants who are either self-managed or plan-managed.

Question 3

What services do you provide?

Accepted Answer

We offer tailored support services including:
-Community access and participation
-Daily living and personal care
-Capacity building and skill development
-Transportation
-Household support and organisation
-Support for emotional regulation and mental health

Question 4

Who do you support?

Accepted Answer

We work with children, teens, and adults with a range of support needs, particularly those with neurodevelopmental conditions, psychosocial disability, and other complex or non-standard needs.

Question 5

What areas do you service?

Accepted Answer

We are based in Port Macquarie and service surrounding areas including Thrumster, Wauchope, Lake Cathie, Laurieton, North Haven, and Kempsey.

Question 6

Do you have availability for new clients?

Accepted Answer

Availability can vary. Please contact us directly to enquire about current openings and waitlists.

Question 7

Do you offer ongoing regular support or casual/one-off bookings?

Accepted Answer

We primarily offer regular, consistent support, but may also provide flexible or short-term assistance depending on client needs and availability.

Question 8

What are your qualifications and background?

Accepted Answer

Bridget has over 10 years of experience across healthcare and disability sectors, including nursing, pharmacy, aged care, and direct support work. Her background includes experience with complex behaviours, high needs, and mental health support.

Question 9

How do I start receiving support?

Accepted Answer

You can get in touch via email or phone to discuss your needs. We’ll organise an initial consultation to determine if our services are the right fit.

Question 10

Do you work with plan managers or support coordinators?

Accepted Answer

Yes. We are happy to collaborate with plan managers, support coordinators, and allied health professionals to ensure continuity of care and goal-oriented service delivery

Question 11

Do you charge NDIS rates?

Accepted Answer

Yes. Our pricing is in line with the current NDIS Pricing Arrangements and Price Limits. A service agreement will be provided before support begins.

Question 12

Can I meet you before committing to ongoing support?

Accepted Answer

Absolutely. We offer initial meet-and-greet sessions to ensure mutual suitability before moving forward with a formal service agreement.

Question 13

Can I request support with specific goals or needs?

Accepted Answer

Yes. All services are tailored to each participant’s individual goals and support requirements. We work collaboratively to ensure supports are purposeful, practical, and consistent.

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