Question 1

What is NBN, and how does it benefit businesses?

Accepted Answer

NBN stands for the National Broadband Network, and it’s a high-speed broadband network designed to provide fast and reliable internet connections to homes and businesses across Australia. It benefits businesses by offering faster internet speeds, increased reliability, and improved network performance.

Question 2

What is a contention rate, and why is it important for business users?

Accepted Answer

Contention rate refers to the number of users sharing the same internet connection. A lower contention rate, like ours (below 20%), means that there are fewer users sharing the network, resulting in faster and more reliable speeds during peak hours, which is crucial for businesses.

Question 3

What happens if I exceed my data usage limits?

Accepted Answer

We provide very generous data allowances, usually this is more than twice what you use. We receive notifications once you have used half of your data and can adjust as needed. This allows us to manage our network and reduce congestion we will increase your data allowance to ensure your business operations run smoothly.

Question 4

Are there any peak or off-peak restrictions on our internet usage?

Accepted Answer

No, there are no peak or off-peak restrictions on your internet usage. You have the flexibility to use the NBN network at any time that suits your business needs, without any limitations.

Question 5

How can I get started with your NBN service?

Accepted Answer

To get started with our NBN service or to learn more, please contact our team of NBN Business Accredited Advisors. They will assist you in selecting the right NBN plan and guide you through the setup process to ensure a seamless transition to the NBN network.

Question 6

Is your NBN service available nationwide?

Accepted Answer

Yes, our NBN service is available across Australia. The NBN network has been rolled out extensively, and we can provide NBN solutions to businesses in most areas of the country.

Question 7

Can I keep my existing phone number when switching to your NBN service?

Accepted Answer

Yes, you can keep your phone number, there are a number of options for this, to explore the best solution it’s advisable to consult with a telecommunications specialist or your NBN service provider. They can assess your current setup and recommend the most suitable options for your business.

Question 8

How can I reach customer support if I encounter any issues with my NBN service?

Accepted Answer

If you encounter any issues or need assistance with your NBN service, please reach out to our customer support team through the contact information provided on our website or by contacting your designated NBN Business Accredited Advisor. We are here to help you resolve any concerns promptly.

Question 9

Is upgrading my phone system the only option if it's not initially compatible with the NBN?

Accepted Answer

No, upgrading your phone system is one option, but it’s not the only one. There are various solutions available to make your existing system work with the NBN, and these solutions can often be more cost-effective than a full system upgrade.

Question 10

Are there any limitations or considerations when using an existing phone system with the NBN?

Accepted Answer

Some older phone systems may have limited features or functionality when used with the NBN. It’s essential to discuss your specific requirements with a telecommunications expert to determine if any limitations exist and if they can be addressed.

Question 11

What is an Analog Telephone Adapter (ATA), and how does it work?

Accepted Answer

An ATA is a device that converts analog signals from your existing phone system into digital signals that can be transmitted over the NBN network. It essentially acts as a bridge between your old phone system and the NBN.

Question 12

What does it mean to have an NBN compatible phone system?

Accepted Answer

Having an NBN compatible phone system means that your business is prepared to transition to Voice over Internet Protocol (VoIP) as soon as your NBN connection becomes available. This technology allows you to make phone calls over the internet, offering several benefits.

Question 13

What makes your NBN service different from other providers?

Accepted Answer

Our NBN service is a premium business-grade service with an average contention rate below 20%. This means you won’t be contending with cheap carriers that offer unlimited downloads, resulting in a more stable and consistent connection for your business.

Question 14

What certifications and accreditations do Network ICT hold?

Accepted Answer

Network ICT is proud to be qualified, licensed, insured, and NBN Business Accredited Advisors. This accreditation ensures that we have the expertise and knowledge to provide you with the best NBN solutions for your business. We are also certified master cablers and network designers, with endorsement and certifications for fibre optic and copper, arial, underground, fixed wireless.

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