Fantastic team of caring and knowledgeable Doctors and Nurses.
Joyce - Alice Springs
Family friendly doctors
4 years ago
Mall Medical Centre is full of caring and professional staff. We are going to Africa in a couple of months so we went to the centre to get our health checked and to see if we needed any travel medicine as well. Family friendly environment. Would recommend to anyone.
Bella - Alice Springs
2 months ago
Just rang to book my 7yr old to have the flu vaccine. Was told by their receptionist they wouldn’t book my daughter in as apparently they are not our usual GP and they only did flu vaccines for their regulars (the GP we normally go to didn’t have any available). Very disappointed considering the current risks of COVID-19 and the flu season coming up. Let’s hope my daughter doesn’t get the flu AND Covid at the same time...
Kristine - Alice Springs NT
9 months ago
Service from the Dr was great, service from front office staff shocking - combined rating of one star, caution advised.
Called and obvious hesitantly booked an appointment at 2:30pm for 3:30pm. By the time the call ended I was already unable to call back and cancel the appointment due to the one hour cancellation policy. No mention at the time of the booking of the appointment that it will not be able to be cancelled.
If a cancellation of one hour is required, why offer a booking in that or less time? When calling 50min later to cancel with possible appointment day following, not only an abrupt an unfriendly response,but blame added for "leaving in the lurch", which I doubt very much is true or verifiable. A friendly response would have had a very different end to the situation. Very disappointed customer of twelve years. Ended up using the appointment as I refuse to pay a $40 fee for receiving not only no service, but terrible service from one individual.