Had an awesome experience at this place. I came in looking for a washing machine after moving up to the Goldy and ended up finding a reconditioned machine with 3 months warranty for 1/3rd the price of what I could find on FB or other second hand places. Its been over a year now and Im moving again so got reminded about Makaus whIle shifting this Fisher Paykel around. I wouldnt believe these NEGATIVE REVIEWS - people only speak up when they dont get their way and unfortunately never say anything when a business DOES A GOOD JOB. Anyway cheers Makaus good luck.
Tony - Southport, QLD
2 years ago
Dropped off our washing machine for a quote to have fixed, it took them weeks to get back to us and everytime I phoned it was a different person who had no idea. When I went to collect it I was told it had been thrown out, despite the fact that in their quote it was a small problem that could be repaired. They refused to offer any compensation, and took no responsibility. We are now out of pocket hundreds of dollars. I don't understand how negligent businesses like this one are still operating.
Luke - Robina, QLD
Poor customer service
3 years ago
We bought a Miele washing machine ($549) with a 3 month warranty as advertised on gumtree. It stopped working repeatedly for a few days and then started again and showed 5 different technical errors. Doug, the owner, attempted to fix it numerously to no avail. He did not know what was wrong, and we suspected an internal leak disrupting the electronics.
After repeated call outs, we asked for a replacement and he offered another machine as a direct swap with no warranty. I saw that he was advertising that same make and model on gumtree for $450. I offered to pay $500 to get an extended warranty for 6 or 12 months on the cheaper machine. He declined and did not want to give me a warranty and said I would just keep phoning him with more problems, as if the errors were my fault. He was rude, patronising and had a very poor customer service manner.
I was frustrated he was trying to offer me a cheaper machine with no better benefits. He then offered another Miele of the same make an