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Frequently Asked Questions
How is delivery calculated?
Delivery is calculated after checkout, we calculated based off your location. Please ensure you have your correct delivery address when you check out. One of our friendly staff will be in contact with you once you have made your online purchase.
How long is the warranty period on my heater?
Your heater and all parts inside the heater have a 1 year warranty. If you have used an illusion or ultimate subcontracted plumber for installation, you also have a 1 year warranty on installation also. Your firebox has a 10-year warranty.
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