Unprofessional, no communication, abuses customers
2 years ago
I had booked with these guys to take me home from Sydney international to Newcastle. The pickup time was between 6 and 6:30am. I waited ... and waited ...
Nobody arrived, so I phoned them but it kept going to voicemail.
Finally, at 6:54am the driver phoned and said he was just hitting the twin service stations at Wyong.
I took the train. The manager Tom called me and told me to blame the "minister for roads". I said I could appreciate if they had traffic delays but they surely could have communicated when they knew there would be a delay, and most everyone will understand provided they actually tell people! He swore at me and hung up. They clearly don't value repeat business!
David M Williams - Newcastle, NSW
Did not show up! Won't refund!
2 years ago
I arrived in Sydney in the evening after a long haul flight. I waited and waited for Hunter Connection and they did not show. No email, call, text... nothing. After waiting beyond their "designated arrival time" I hired a car and drove myself home. Now they refuse to reimburse me for the non-existent serviceâ€”they ignore all my emails, calls and messages. Never again. DO NOT USE THIS SERVICE!