Greater Newcastle Removals in Newcastle & Lake Macquarie

Thank you for your review however there are a lot of facts that are missing. Firstly you booked your Backload removal through Palmview Removals who then subcontracted the work to us. Please note you did book a backload removal and backloading is when we have a truck coming through your area and this truck was running 1 day ahead of schedule. You were given 3 options , 1 - call Palmview to reschedule another truck that suited you as they were the company you booked with, 2 - have the removal picked up by us a day earlier, 3 - cancel with your removal with Palmview and go with another removalist. You opted to have the items picked up a day earlier. Due to the fact that we picked up your job a day earlier you were not charged for us to pull your bed down, or the additional walk that the removalist had to walk and there was also no parking so they needed to double park in order to even load your removal on. You were not given 5 hrs notice as the drivers tried to call you after lunch the day prior to them picking up and you did not return their call for hours, and you once you returned the call you opted to be picked up the following day. Therefore you were not given 5 hours notice to pack the 5 plastic tubs on your list.