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Florance Electrical

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Trading for 2 years

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About Florance Electrical

The Top End has seen significant growth over the past few years with several major projects commencing and housing construction increasing at a rapid pace. However, in this time the availability, quality and reliability of trade services has substantially decreased leaving customers and businesses alike disappointed. Recognising an opportunity to meet customer needs where the industry was lacking - reliability, quality and punctuality - Florance Electrical Pty Ltd was founded by Alex Florance and Luke Picken, two born and bred Territorians whom combined have over 15 years experience in the Territory market place. Florance Electrical Pty. Ltd, trading as Florance Electrical, is an electrical contracting firm located in Darwin, Northern Territory offering services in repairs and maintenance, construction, certification, inspections and preventative maintenance. Florance Electrical aims to deliver quality, affordable electrical services, in a punctual and friendly manner. They know the Territory, its businesses, suppliers, customer demographics and strive for success in all aspects of their business. Florance Electrical will be recognised as an electrical contracting company that serves Territorians and Territory businesses quality, reliable, punctual services. Mission statement Florance Electrical is owned and run by Territorians. We know the Territory, we know our products and we focus on delivering a personal service by offering convenience and quality. Vision statement Florance Electrical aims to be recommended and known as the highest quality electrical services provider in the �Top End'. OUR SERVICES Domestic Maintenance & Installations Domestic maintenance forms the backbone of our day to day operations and we are proficient and able to meet any task requested. Offering a 24 hour, 7 days a week service, you can be rest assured that �We'll be there in your darkest hour!' Our knowledge and experience extends through to the communications field where we are able to provide network, phone and TV cabling including fault finding/jumpering of phone lines, to both residential and commercial premises. We pride ourselves on our workmanship and professionalism. No matter the job, our guarantee is that all work is completed to the highest standard with professionalism, punctuality and friendliness. Commercial Maintenance, Installations & Preventative Maintenance We provide tailored maintenance programs to suit client needs, working before or after hours or even over holiday shut down periods so as to prevent disruption to our clients operations. Client productivity and electrical safety are maximised whilst minimizing any possible downtime. Building Management Services Industrial, Commercial or Domestic; whatever the requirement, our company is able to offer a tailored installation service to fully automate lighting, power equipment, data, security, or entertainment systems to operate interactively, providing ease of use and up to date technology. Emergency Call-Out Service Our company provides a 24 hour, seven day a week emergency call-out service, with a general attendance time of less than one hour. Troubleshooting The team at Florance Electrical are always available by phone for support. If, however, issues cannot be addressed over the phone, site attendance is always available with our 24 hour service to enable the matter to be resolved quickly and efficiently.

Services

  • Powerpoints & switches Installation

  • Electrical fault finding

  • Sensor lighting

  • Upgrading to downlights

  • Dimmer switches

  • Smoke detector

  • Phone line jumpering

  • Home appliance installation & repairs

  • Complete rewiring of electrical installations

  • Switchboard upgrades

  • Replacing undersized sub-mains

  • Pool and garden lighting

  • First & second fixing of new houses

  • Surge protection

  • Ceiling fan installation

  • Earthing system upgrades

  • Hot water system

  • Phone Line Installation

  • TV Antennas

  • Electrical safety checks

  • New homes

  • A different kind of service to all other electrical contractors in the Northern Territory.

  • Neat & Tidy

  • Punctual

  • Professional

  • Friendly service

  • Great advice

Reviews

4.5 rating

12 reviews

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10

0

1

0

1

E

Elaine

1 year ago

The work was done well, and quickly. The guys who came were good, and the initial quote reasonable. Work was for an outdoor outlet to be replaced, the guys let me know it wasn't a standard outlet so to replace it would be costly, so opted to stick with the standard one they brought (and quoted). However on the second call I was told I'd need two installed, side by side. When I asked how much extra I was told only the cost of the extra outlet. I received the bill and it had extra labour tacked on bringing it to over $200 labour for less then an hours work. They're rates are $130.62 an hour, but fter a number of emails and phone calls they're only response to the additional labour charge was because there was additional work. We won't be using them again because of this.

Hey Elaine, Thank you for your feedback on our service, we appreciate you providing it and having the chance to clarify your points. We were initially requested to provide a quote to replace one standard 10A Clipsal weatherproof power point, we provided the quote which was approved and scheduled the work. Upon arriving we identified that the weatherproof power point was a 56 series Clipsal industrial type 10A power point and that there were two, not one. Our technician advised before proceeding that there would be additional costs to the quoted works as the fitting was a much more expensive type than we were advised. The technician also gave options to replace with a standard type or the industrial type but if the standard type was used that there would be penetrations showing in the wall as the standard type fittings have a smaller profile. You requested to have both power points replaced with standard weatherproof power points and the additional cost to replace the second power point including labour and material was $118. The additional cost was not for another hours labour but rather the labour and materials required to complete the work. Our hourly rate is $130+GST. We could have helped with providing the full cost up front in the initial quote had we been provided with more accurate information. I hope this helps clarify your query, thank you again for your feedback.

Responded 1 year ago

K

Ken

1 year ago

Firstly, the electrician arrived 20 minutes late and even when he arrived he spent more time outside on his phone before even entering our home to start the work. This was a normal work day, normal time and non emergency or call out yet when I queried the extra labour charge I was told by Alex Florance himself that I also needed to pay for travel time and any after the job "paperwork" needed at their rate of $130/hr. Then they require payment within 3 days or huge penalties are applied. Beware!!

Hi Ken, thank you for your feedback. All charges in regard to your job were advised upfront. We provide information via the phone when making the booking and also in a booking confirmation email explaining how we charge and that travel time is included. Further, the job was quoted so the costs were known excluding variation works that were requested onsite in addition to the quoted works prior to our attendance. We try our best to communicate well and advise of all things required to our clients.

Responded 1 year ago

J

Joe

3 years ago

10/10. Florance Electrical replaced our 20-year-old gate opener with a new internet-connected model. They have great attention to detail and are super responsive.

P

Philip

3 years ago

Sandy went out of her way to assist. They directed me to a business that could assist me, and they were most helpful when I rang for advice.

Location

6 Callahan Rd, Yarrawonga NT

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Licences

  • Contractors: C3078

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