0 stars. This is the worst, most incompetent service I have received in a long time. Short story—Purchased fridge with delivery, installation and removal of old fridge, incompetent delivery people not able to get it through a gap that is easily big enough, arguing with my wife about removing old fridge as agreed, leaving packaging on the front lawn and generally carrying on like 2 incompetent people. Not happy Jan.
Long story—I thought that spending a bit more here would ensure good service. I was wrong.
Purchased fridge last Sunday, other retailers were offering free delivery, installation and removal of your old fridge so I spoke to the Domayne salesman and he said he will match that offer. Again before I paid, I confirmed they would deliver, install, remove old fridge—salesman again agreed and delivery was arranged for the following Monday while my wife was home. Cue Monday morning, I received a call from my wife saying it does not fit through the door. I suggested they use the back door as it is 60mm wider. They said it still does not fit without even trying it so I told them to leave it in the garage and I will get it in. When I next spoke with my wife she said they had argued about taking the old fridge but my wife thankfully had stood her ground and demanded they take it which they then did. Then she told me they had left the packaging all over the front lawn. Well that just hit a cord with me, so I called Domayne and told them they need to get it sorted. The man at Domayne called back and said they were going to pick it up soon, which they did. When I got home that afternoon I grabbed a tape measure and guess what? Not only does the fridge fit in the back door with 80mm to spare but it also fits in the front door albeit with only 20mm to spare. I suffer from scoliosis of the spine so getting a big fridge in by myself is out of the question. I rounded up a couple of great neighbours and got the fridge inside with room to spare. Point is I paid for delivery, installation and removal of old fridge. I received delivery to my garage and after an argument, removal of old fridge. This is completely unacceptable from Domayne, I will never again shop here.