Unfortunately this young man may have been the cheaper option but he has yet to learn the delicate art of dealing with peoples emotions when they are so vulnerable. The night before my son's funeral he kept me up until after 11pm with so many phone calls I lost count all because he didn't want to let my son's ex-girlfriend in to view the body as she had turned up late (even though he was still there working) He said she got upset, wouldn't anyone, and he felt that she spoke down to him and therefore didn't want to let her in. By the 6th phone call I suggested he worked it out himself. He did. He refused her admittance so she could never go back and have that last moment with my son. I have waited over 6 months to write this review so I didn't do it out of anger as I never want to harm someones business but I also can't forget the terrible sleepless night I had the night before my son's funeral and all the extra stress he caused, and would not wish this on anyone else. In this type of job you need a large amount of compassion and understanding which he did not show in any way at a time it was needed. This is too painful a time for most people to have more piled on top of it. I am sorry that this young mans self esteem could not handle a grieving young woman whom he felt was looking down on him but it's not supposed to be about him is it. He drove my son's body to the funeral and at least that part went off smoothly but I am sorry that I can not recommend this service until this young man has a big change in attitude.
Thank you Leiza for your feedback. I do take your dissatisfaction very seriously. 11pm at night is not the time that I prefer to be still on the phone trying to resolve a problem. Thankfully not all of your son's family and friends feel the same way as you and have thanked me for accomodating their needs. Your son's ex-partner caused the stressful situation by her unacceptable behavior. I'm sorry this has upset both you and myself.
Responded 6 years ago