Country Diesel Maintenance

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Trading for 32 years

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About Country Diesel Maintenance

Welcome to Country Diesel Maintenance, the home of Hino service and parts, your Spitwater solutions, and 30 years of industry experience. Country Diesel Maintenance (CDM) is a private owned small business that is situated in Alice Springs, Northern Territory, CDM has evolved in Central Australia to what it is today. We have upheld a very thorough and effective service system, designed to ensure that your equipment is maintained correctly and reported, so you as the owner, remain well informed of the status of your vehicles or machines. Our company performs quality servicing and repairs to a wide range of diesel and petrol-powered vehicles, machines, and equipment. We have many years of experience servicing and repairing all types of machinery from small power equipment and stationary engines, to 4WDs, light trucks, and earthmoving equipment. With speciality in complex diagnostics and thorough servicing. As a result of this, we are now the provider Hino Service and Parts in Central Australia. For 50 years, Hino has been providing quality trucks and buses to the Australian market. From Hino's first vehicle sold in 1965 to the introduction of the first hybrid truck available in Australia, innovation, customer service and sustainability is at the core of everything CDM and Hino Do. Spitwater has been an integral part of CDM for more than 20 years. Spitwater cleaning products are a trusted Aussie icon built tough + ready since 1982. We service and sell the full range of Spitwater equipment.

Products

Spitwater
Jetfire
Vacstorm
Hino

Services

Vehicle servicing & repairs
Diesel fuel injection repairs
Turbocharger repairs
Suspension upgrades & repairs
Brake & clutch repairs
Engine reconditioning
Trans & diff reconditioning
Power steering & hydraulic repairs
Radiator repairs
Caravan & trailer repairs
M.V.R. authorised roadworthy inspection station
Vehicle storage & handling
Supply parts to remote areas
Freight handling
Steel fabrication & welding
Accessories fitting
Auto-electrical
Test & tagging
Electrical or electronic repairs
Windscreen repairs
Paint & panel repairs
Vehicle detailing
Tyre fitting
Wheel balancing & alignment
Communications fitting service & repairs
Diagnostics
High level servicing
Customer service
Machine restoration

Reviews

3.4 rating

10 reviews

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Dal

2 years ago

Vehicle booked for basic service on 200 series. Charged over $700 which is staggering for an oil change service. Advised of loose roofrack bolts tho they didnt tighten, advised service was very thorough tho didnt take wheels off car to inspect brakes ect instead did a RW brake test. Workmanship and communication ok but would not go back at those prices. Very dissapointed

Hello Dal, appreciate the feedback. I have investigated your claim over the phone about our labour rates, all staff involved with your claim have been here for several years, we have resolved that you were informed of our labour rate as of January 2021= $159.50 including (not $88). We always make a point to inform new customers of our charges so there are no surprises. Detail, and actually performing the inspections required in our service takes time, nearly all of our customers require that detail to ensure their vehicles remain reliable in a unforgiving climate. Our 90 point services often come in at $1320-1780 including GST, base time of 6 hours, some can occupy us for 15 hours or more. This is normal out here. As for the roof rack, I recall this required your entire roof top tent to be removed to access a specialized bolt, that was found cross threaded, it was agreed this would take some time and you would handle it. Safe travels.

Responded 2 years ago

RL

Robyn Lawry

2 years ago

Worst experience possible with these so called mechanics. Have cost me thousands of dollars and they take no responsibility for their incompetence. I DO NOT RECOMMEND unless you want to throw your money away

Hello Robyn. Thank you for your feedback and appreciate your concerns. This job is far more complex than can be described within this text. All work was done with due care and skill, and as you know, we have been in discussion to resolve the issues and to complete any warranty repairs that may be required. Any further work will be handed as required once all inspections of the work are completed.

Responded 2 years ago

RL

Robyn Lawry

2 years ago

WORST EXPERIENCE POSSIBLE. Overcharged. Does not accept responsibility fir any of his or teams mistakes. Charged freight for parts that had to replace incorrectly ordered parts nit once but twice. Charged for oil change but found out later when broke down this wasn’t done. Failed to re engage split gears before putting gear box back. Now I am told by manager I have to prove these gears were working prior to them starting work and if I want it fixed I have to pay again to have gear box removed to repair. I travelled 600kms day after getting vehicle back and broke down due to overfilled engine oil. They tried to charge 25 hrs labour to install slave and master cylinders. Normally takes average mechanic 2.5hrs. Was spoken to like I was an idiot. If you want to keep your thousand msg of dollars please, please do not go to this mechanic. I am now having to pay another mechanic to repair the damage this one has done. NO I WOULD NOT RECOMMEND.

Hello Robyn. Thank you for your feedback and appreciate your concerns. This job is far more complex than can be described within this text. All work was done with due care and skill, and as you know, we have been in discussion to resolve the issues and to complete any warranty repairs that may be required. Any further work will be handed as required once all inspections of the work are completed.

Responded 2 years ago

K

Kim

6 years ago

Thank you CDM and Brendan for taking the time to explain the outcome of my vehicle service today. For the first time I walked out of a workshop having a clear understanding of the mechanical state of my car and what I am working towards next service. Awesome!

C

Christina

6 years ago

Fantastic service! I wouldn't take my car anywhere else.. Great prices as well!

MC

megan chalmers

6 years ago

My husband and I always get excellent service from Country Diesel, would highly recommend. Also polite and do very well at explaining all aspects of service and if there is any extra works to be done. Definitely trust our vehicles in their hands

M

Myles

6 years ago

The team here worked on an old car I bought - made it tiptop! They are always good for a yarn and advice for anything vehicle related... they sorted out problems promptly before I went on a big trip and gave me peace of mind that the old 4wd would survive... which it did!!!

MB

Mark B

6 years ago

I have had my vehicles serviced and repaired by the team at CDM for quite a few years and they have always been professional, honest and thorough. I could not recommend them highly enough.

B

Brock

6 years ago

Very helpful and accommodating staff. I took my 4x4 Landcruiser ute in for some extensive repairs after some long overdue work needed to be caught up on. Brendan and the team did a great job, showed tremendous TLC and now the ute runs the best it has in years. Good communication throughout the whole process. I have no issues recommending Country Diesel.

K

Katherine

6 years ago

Very bad experience. This mob charged me excessively for repairs to my car that were not always completed. The vehicle was sometimes not finished on time and I had to return to have jobs completed because I realised they weren't done when I got home. I trusted their mechanical advice and work on my car as I have no mechanical knowledge but since have had other mechanics state things were unnecessarily repaired or not actually repaired at all. The receptionist was lovely to deal with.

Thanks for your feed back. We do not know who this customer is and have not had anyone respond directly to us in this manner and have not had to respond to a complaint of this type. As usual I invite our customers to provide their feedback through social media or directly to us at any time. Thanks to all of you for many years of wonderful custom!

Responded 6 years ago